FAQ


For more detailed information please refer to our SITE HELP page


HOW DO I USE YOUR PRODUCTS

Review the list below to find out further information regarding our products uses.


PRICING AND PAYMENT OPTIONS

While we try to ensure that all prices on our Site are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. Risk of loss or damage to products you order on this Site passes to you on delivery of the products, title passes once we have received payment in full for the products.

Prices displayed on the ˈKəvən™ Site are quoted in US dollars. KEVENCRAFTRITUALS.com accepts the following credit card payment options:

  • American Express
  • MasterCard
  • Visa
  • Discover
  • PayPal
  • Google Wallet

The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.


SHIPPING AND DELIVERY

Orders are processed pending item availability and credit card verification. Kevencraftrituals.com will contact you via email if there are any issues with your order.

Orders placed Monday through Friday before 12pm will be processed and shipped that business day. Orders placed on Friday after 12PM EST or over the weekend will begin processing on the following Monday. Kevencraftrituals.com does not process or ship orders on Saturday, Sunday or federal holidays.

For your protection, any order totaling $200.00 or more requires a signature at the time of delivery. If your box arrives to you in damaged condition, please contact us at orders@kevencraftrituals.com before opening the package.


US SHIPPING METHODS & FEES


Please see rates below:

First Class USPS, -0.0 lb - 0.32 lb $3.50
USPS Flat Rate Priority (Small), -0.0 lb - 1.0 lb $5.79
USPS Flate Rate Shipping (Medium), 1.1 lb - 4.9 lb $12.65
USPS Flat Rate Heavy Goods (Large), 5.0 lb - 20.0 lb $17.90

RETURNS & EXCHANGES

We want you to be completely satisfied with your kevencraftrituals.com order, thus we will accept your return or exchange of product in original condition with all tags attached within 14 days of receipt of your order. Sale items are not returnable online or at our retail stores. Please note that shipping and handling charges are non-refundable. Upon receipt of returned goods, kevencraftrituals.com reserves the right to deny refund if the merchandise does not meet the return policy requirements. Refunds will be made in the form of the original payment.


FORGOT YOUR PASSWORD

If you have forgotten your Kevencraftrituals.com account password, please click Forgot Your Password? on the Sign In page.


UNSUBSCRIBE

To unsubscribe from ˈKəvən™ email communications, please orders@kevencraftrituals.com with the email address that you would like removed.


ITEM AVAILABILITY

We make every effort to maintain sufficient stock of items on our website; however, we may run out of stock of popular items. We also work to ensure that when you place an order online, the item is also available at the time of shipping. In the rare case that an item is out of stock, we will notify you via e-mail and any changes to your order will be reflected in your order total.